Privacy Policy

1. Our Commitment to Your Privacy

Goodness Enterprises Limited ("we", "us", or "our") is committed to protecting the privacy and confidentiality of personal information entrusted to us by our guests, donors, volunteers, partners, and website visitors in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

2. Information We Collect

Depending on how you engage with Goodness Enterprises, we may collect:

• Contact details such as name, email address, phone number, and postal address.
• Donation and payment details (processed securely via regulated third-party processors like PayPal/Stripe; we do not store full credit card numbers).
• Volunteer application details, including availability, skills, and emergency contact details.
• Corporate sponsorship and business membership inquiry information.
• Newsletter subscription preferences.
• Technical website analytics such as browser type, device type, pages visited, and referring URLs.

3. How We Use Your Information

We use personal information strictly for charitable, administrative, and communication purposes, including:

• Processing donations and issuing Australian tax-deductible receipts.
• Coordinating food relief deliveries, volunteer shifts, and community traineeships.
• Sending our monthly newsletter ("The Goodness Dispatch") where consent has been provided.
• Responding to inquiries, sponsorship requests, and feedback.
• Complying with Australian legal, tax, and ACNC reporting obligations.

4. Disclosure to Third Parties

We do not sell, rent, or trade your personal information. We may disclose information to trusted third-party service providers (such as email dispatch platforms, payment gateways, and IT hosts) strictly to carry out services on our behalf and under strict confidentiality obligations.

Some of these service providers (including our CRM and email providers) may store personal information overseas, including in the United States.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal data from misuse, interference, loss, unauthorised access, modification, or disclosure.

6. Access & Contact

You have the right to request access to personal information we hold about you or request its correction or deletion. For any privacy-related questions, please contact: